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Return & Refund Policy
NutraVac – Hassle-Free Returns & Customer Satisfaction
Return Eligibility
We want you to love your purchase. If you’re not fully satisfied, you may request a return within 7 days of delivery.
- Item must be unused, unopened, and in original packaging
- Product must be in resellable condition
- Proof of purchase (order confirmation or receipt) is required
Non-Returnable Items
Due to hygiene and safety standards, the following items cannot be returned:
- Opened or used perfumes
- Items damaged after delivery
- Products purchased on final sale or clearance
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We will provide a replacement or full refund at no additional cost.
Return Process
To initiate a return, please contact our support team with your order details. Once approved, you will receive return instructions.
Refund Policy
Once your return is received and inspected, we will notify you of the approval status. If approved:
- Refunds will be issued to your original payment method
- Processing time is typically 5–10 business days
- Shipping charges (if any) are non-refundable
Exchanges
We only replace items if they are defective or damaged. For exchanges, please contact our support team for assistance.
Order Cancellation
Orders can be canceled within 12 hours of placing them. After this period, orders may already be processed or shipped and cannot be canceled.
Compliance & Customer Protection
This policy complies with U.S. consumer protection standards and is designed to ensure transparency, fairness, and customer satisfaction. NutraVac reserves the right to refuse returns that do not meet the conditions above.
Contact Information
For any return, refund, or exchange inquiries, please contact us:
Phone: +1 (480) 870-1419
Email: info@nutravac.com
Address: 30 N Gould St #41488, Sheridan, WY 82801, United States
© NutraVac — Your Satisfaction, Our Priority
